Privacy Policy
Effective Date: May 19, 2026
Last Updated: May 19, 2026
My Dray Rate, Inc. (“MDR,” “My Dray Rate,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, use the MDR platform, communicate with us, or otherwise interact with our services.
If you do not agree with this Privacy Policy, please do not use our website or services.
1. Company Information
My Dray Rate, Inc.
16541 Pointe Village Drive
Lutz, Florida 33558
Email: frank.caputo@mydrayrate.com
Website: www.mydrayrate.com
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- Our website;
- The MDR software platform;
- Mobile applications (if offered);
- APIs and integrations;
- Marketing communications;
- Customer support interactions; and
- Any related services provided by MDR.
3. Information We Collect
Information You Provide Directly
We may collect information that you voluntarily provide to us, including:
- Name
- Company name
- Job title
- Email address
- Phone number
- Mailing address
- Billing and payment information
- Login credentials
- Shipment and logistics information
- Container numbers
- Carrier information
- API credentials and integration settings
- Communications and support requests
Information Collected Automatically
When you use our website or platform, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Usage data and activity logs
- Pages viewed and features used
- Referral URLs
- Cookies and similar technologies
Information from Third Parties
We may receive information from third-party providers, including:
- Ocean carriers
- Port and terminal operators
- Vessel tracking providers
- Logistics data providers
- Payment processors
- Analytics providers
- CRM and business
- Customer-authorized API integrations
4. How We Use Information
We may use information to:
- Provide and operate the MDR platform;
- Generate drayage rates and carrier bids;
- Track containers and shipment milestones;
- Deliver last free day (LFD), detention, demurrage, and per diem alerts;
- Process invoices and payments;
- Authenticate users and maintain account security;
- Respond to support requests;
- Improve our services and develop new features;
- Conduct analytics and benchmarking;
- Send product updates and marketing communications;
- Detect fraud and misuse;
- Enforce our agreements; and
- Comply with legal obligations.
5. How We Share Information
We may share information with:
- Hosting and cloud infrastructure providers;
- Payment processors;
- Analytics providers;
- Customer support vendors;
- Integration partners;
- Professional advisors;
- Government authorities when required by law; and
- Successors in connection with a merger, acquisition, or sale of assets.
We do not sell personal information to third parties.
6. Customer Data
As between MDR and its customers, customers retain ownership of the shipment, operational, and business data they upload to the platform.
MDR may use Customer Data to provide, maintain, secure, and improve the services and may use aggregated and anonymized data for analytics, benchmarking, and product development.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions;
- Remember preferences;
- Analyze website traffic;
- Improve website performance;
- Support marketing activities.
You may disable cookies in your browser settings; however, certain features may not function properly.
8. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain information for as long as necessary to:
- Provide services;
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements; and
- Protect our legitimate business interests.
Following account termination, data may be retained for a limited period as described in our customer agreements.
10. International Data Transfers
Information may be transferred to and processed in the United States and other countries where our service providers operate.
By using our services, you consent to such transfers where permitted by law.
11. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your information;
- Correct inaccurate information;
- Delete certain information;
- Restrict or object to certain processing;
- Receive a portable copy of your information; and
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at frank.caputo@mydrayrate.com.
12. California Privacy Rights
Residents of California may have additional rights under applicable privacy laws, including the right to know, correct, and delete certain personal information.
MDR does not sell personal information as defined by California law.
13. Marketing Communications
We may send product updates, newsletters, and promotional communications. You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.
14. Children’s Privacy
Our services are intended for business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
15. Third-Party Websites
Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted at www.mydrayrate.com/privacy-policy and will become effective upon posting unless otherwise stated.
17. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
My Dray Rate, Inc.
16541 Pointe Village Drive
Lutz, Florida 33558
Email: frank.caputo@mydrayrate.com
Website: www.mydrayrate.com
18. Governing Law
This Privacy Policy shall be governed by the laws of the State of Florida, without regard to conflict of law principles.
